Why does Genesis Collect Personal Information?
We collect your personal information in order to: (a) maintain our records to provide you with warranty or other customer service communications; (b) advise you of any product recalls or customer notifications with respect to your vehicle; (c) provide you with marketing, product information and service offers that may be of interest to you, including targeted content online; (d) provide you with services you request and to respond to your comments or requests for information; (e) conduct market and product preference research and analysis; and, (f) meet our legal obligations and other legitimate business interests.
What Personal Information Does Genesis Collect and How Does Genesis Collect It?
Genesis collects personal information about you that is reasonably necessary for the purposes described above. We collect information that will enable us to identify you such as your name, address, e-mail address and telephone number. We may also collect certain demographical information such as family status and purchase preferences.
Genesis conducts contests and offers promotions from time to time and offers services such as vehicle warranty, servicing and maintenance. You may be required to provide certain contact and other information such as your name, mailing address, e-mail address, age, and other information that may be required to provide or administer these services or promotions.
If you do not want us to use this information to contact you for sales or marketing purposes, please call us toll free at 1-888-216-2626 (English or French) Monday to Friday, from 8:30 a.m. to 5:00 p.m. EST.
Electronic Data Recorders
Your vehicle may contain an event data recorder (EDR), which can collect and store information about your vehicle and its occupants immediately before and during a collision or near collision event. This information may include information on how various systems in the vehicle were operating, including parameters such as how far the driver was depressing the accelerator or brake pedal, vehicle speed, steering, the use of the front seat belts, as well as diagnostic information and information about the deployment of the airbags and seat belt pretensioners.
Visiting the Genesis Website
You are free to visit the Genesis website to see and read information about our company and products without providing us with any personal information. We may collect non-personally identifiable information relating to your use of the Genesis website and e-mails sent by Genesis, such as which pages you access, which links you clicked, the date and time of your access, information about the internet browser used, your internet service provider and the website from which you accessed our website. If collected, this information will be used to assist us to perform analyses of activity on our website, which we use to help us improve the website.
In order to provide you with services offered through our website and requested by you (e.g., setting up a test drive or receiving updates from us) we may require that you provide certain personal information. By providing us with such information you are consenting to the collection, use and disclosure by us, our distributors and our service providers of the information as required to provide the requested service. Unless you request us not to do so, you also agree that personal information provided by you may be used by us and disclosed to our distributors and service providers for the purpose of including you in advertising and marketing programs designed to increase awareness of Genesis products and services which we, our distributors and/or service providers believe will be of interest to you. For example, we may send you such things as information concerning promotional offers.
Our website may contain links to other websites. We urge you to review the privacy statements of each website that you visit to ensure that you understand when, how and why those websites use and share your personal information. Genesis makes no representation or warranty as to the accuracy, completeness, or authenticity of any information contained in any such linked website, including the website’s privacy statements or data handling practices. Any link to any other person or entity’s website should not in any manner be construed as endorsement by Genesis of such person or entity's website, products or services.
How Does Genesis Share Personal Information?
We may also disclose your information as required by law.
Information May Be Located Outside of Canada
Third party service providers to whom we disclose personal information pursuant to this policy may be located outside of Canada. If our service provider is located in a foreign jurisdiction they are bound by the laws of the country in which they are located. As a result, they may be required to disclose your personal information in response to demands from government authorities, law enforcement, or courts of their jurisdictions.
Retention of Personal Information
The length of time we keep your personal information varies depending on the services being provided to you. We have retention standards that meet customer service, legal and regulatory needs as well as our internal record retention practices.
Accuracy and Updating Personal Information
We take care to ensure that the information we have is accurate and up-to-date. However, we also rely on you to tell us when your personal information changes. You can access, update and correct errors in your personally identifiable information by contacting us at 1.888.216.2626 or by clicking on “Update My Communication Preferences” on the bottom of this page. Depending on the nature of the information you are requesting and the complexity of your request, we may ask you to put your request in writing.
Genesis Safeguards Your Personal Information
Genesis Motors Canada
75 Frontenac Drive
Markham, Ontario L3R 6H5
Attention: Privacy Officer
If the above steps fail to resolve your question or concern, you may also contact the Office of the Privacy Commissioner of Canada:
Place de Ville
112 Kent Street, 3rd Floor
Call toll free at 1-800-282-1376